Privacy Policy

Dubai Hills Distress (“we”, “us”, “our”) is a real estate agency operating in Dubai Hills Estate, Dubai, United Arab Emirates, and an Emaar partner agency. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit our website or use our services.

Information we collect

When you submit a form on this site — to sell a property, register interest in a development, or contact our team — we collect the information you provide directly, which may include your full name, email address, phone number, property details, budget range, timeframe, and any message you send us. We do not knowingly collect information from anyone under the age of 18.

Like most websites, we also automatically collect limited technical data through analytics tools. We use Google Analytics and Microsoft Clarity to understand how visitors use the site (pages viewed, general location, device/browser type, and on-site behaviour such as scrolling and clicks), which helps us improve the site and keep it secure. These tools may set cookies or use similar technology in your browser — see “Cookies” below.

How we use your information

• To respond to enquiries submitted through our sell, invest, or contact forms.
• To match investors with relevant Dubai Hills Estate opportunities.
• To coordinate valuations, viewings, and transactions on behalf of sellers.
• To communicate updates about listings, availability, or your enquiry.
• To understand site usage and maintain the security and proper functioning of our website.

We do not sell your personal data to third parties. We may share your information with Emaar or other counterparties strictly where necessary to progress a transaction or enquiry you have initiated, and with service providers (such as hosting, email delivery, and analytics providers — including Google and Microsoft) who process data on our behalf under appropriate confidentiality obligations.

Data retention

We retain personal data for as long as reasonably necessary to fulfil the purposes described in this policy, to comply with our legal and regulatory obligations, and to resolve disputes. You may request deletion of your data at any time, as described below.

Your rights

You may request access to, correction of, or deletion of the personal data we hold about you, or object to certain uses of it, by contacting us at contact@dubaihillsdistressed.com. We will respond to legitimate requests within a reasonable timeframe.

Cookies

We use cookies and local/session storage for two purposes: to remember information you've entered into a form as you move between pages (so you don't have to re-enter it), and for the analytics tools described above (Google Analytics, Microsoft Clarity). We do not use third-party advertising or retargeting cookies. You can control or clear cookies through your browser settings at any time.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The “last updated” date above reflects the most recent revision.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@dubaihillsdistressed.com or +971 50 381 0901.